Effective Date: April 2026 | Last Updated: April 2026

REFUND POLICY

All sales of products and services by MondoTracking Solutions LLC are final. All products and services are provided “as is” and are non-refundable at the time of purchase. MondoTracking Solutions LLC does not offer refunds, credits, or reimbursements for any reason, including but not limited to cancellation, early termination, non-use, or dissatisfaction with the product or service.

By completing a purchase, you acknowledge and agree to this no-refund policy.

 

DEFECTIVE ITEMS & WARRANTY

While all sales are final, MondoTracking Solutions LLC will honor replacement requests for items that are confirmed to be defective upon receipt or within the applicable manufacturer’s limited warranty period (generally 1 year on OEM products). Defective items will be replaced with identical items in proper working order. A return label will be provided for confirmed defective items and once received, the replacement will be sent.

If an immediate replacement is required before the defective item is returned, the replacement must be purchased separately. Once the defective item is received and confirmed, a store credit will be issued toward a future purchase.

Please contact MondoTracking Solutions LLC directly at [email protected] with any warranty-related concerns or questions.

 

The following issues void the manufacturer’s warranty:

• Physical damage to the device, such as a broken internal antenna, exposure to extreme temperatures, the device being run over, or missing components.
• Water damage (note: some devices are weather-resistant but not waterproof).
• A broken seal on hardwired devices, indicating tampering with the device.

 

SHIPPING & DELIVERY POLICY

All shipments come with tracking and/or delivery confirmation. Once your order ships, you will automatically receive a shipping confirmation email. Fragile and/or valuable items will be insured against damage or loss by the shipping carrier.

Orders will ship within two (2) business days of purchase. MondoTracking Solutions LLC will determine the most efficient shipping carrier for your order. Carriers used may include the United States Postal Service (USPS) and United Parcel Service (UPS).

We must ship to physical addresses only. We are unable to ship to P.O. boxes. Please note that credit card authorization and verification must be completed prior to order processing, which may affect estimated delivery times.

 

RECURRING PAYMENT AUTHORIZATION

By accepting these terms and conditions, you authorize MondoTracking Solutions LLC to charge the credit card or debit card account that you have specified on the first (1st) day of each month in the amount of the balance due for your account. You agree that the payment method specified by you is, and will continue to be, an account that you own, and that you will maintain sufficient funds or credit availability to cover your monthly MondoTracking Solutions LLC bill.

These terms and conditions constitute your recurring payment authorization to MondoTracking Solutions LLC. Please retain a copy of this authorization for your records.

 

You may cancel your recurring payment authorization only by one of the following means:

1. Sending an email to [email protected] detailing your username and the specific device serial number; or
2. Contacting MondoTracking Solutions LLC in writing at 8600 NW South River Dr, Medley, FL 33166, Attention: Activation, detailing your username and the specific device serial number.

 

Your cancellation request must be received by MondoTracking Solutions LLC at least three (3) business days before the last business day of the month in which the request is made. If your cancellation request is submitted after this deadline, the cancellation will take effect in the following billing cycle. Upon cancellation, you remain responsible for any outstanding balance.

 

A Service Fee of 5% of your invoice total will be applied in the following circumstances:

• A payment card that has been declined three (3) or more times within the same calendar month is used for a charge.
• More than one form of payment is used for a single transaction.

 

 

Device prices, service fees, and policies are subject to change without prior notice.

[email protected]  |  www.mondotracking.com

8600 NW South River Dr, Medley, FL 33166

 

© 2026 MondoTracking Solutions LLC. All rights reserved.