Refund Policy

REFUND POLICY

Returns for preference related reasons are permissible within the first 14 days following purchase and are subject to a 20% restocking fee. Beyond that, returns past the initial 14-day period are only permitted for defective items which will be replaced with identical item(s) in proper working order. A return label will be provided for defective items and once received, replacements with be sent. Items needing replacement immediately must be purchased and once defective items are received, a refund will be issued. Mondo Tracking Solutions offers no warranty in addition to the manufacturers’ limited warranty, which is generally 1 year on OEM products.  Please inquire directly to Mondo Tracking Solutions with any warranty-related concerns or questions.

Issues that void the warranty:

  • Physical damage to the device is present, such as a broken internal antenna, device exposure to extreme temperatures; the device was run over, missing pieces of the device, etc.
  • The device has sustained water damage (some devices are weather-resistant not waterproof).
  • The seal is broken on hardwired devices, indicating obvious tampering of the device.

SHIPPING POLICY/DELIVERY POLICY

All shipments come with tracking and/or delivery confirmation. Once we ship, we will automatically send an email to the customer. Any fragile and/or valuable item will be insured against damage or loss by the shipping carrier.

Please be assured that your items will ship out within two business days of purchase. We determine the most efficient shipping carrier for your order. The carriers that may be used are United States Postal Service, United Parcel Service. We must ship to physical addresses. Sorry, but we cannot ship to P.O. boxes. If you’re trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing.

RECURRING PAYMENT AUTHORIZATION (CREDIT CARD/DEBIT CARD)

By accepting these terms and conditions, you authorize Mondo Tracking Solutions to charge the credit card or debit the debit card account that you have specified each month in the amount of the balance due for your account. You agree that the payment card specified by you for automatic monthly bill payments to Mondo Tracking Solutions is, and will continue to be, an account that you own, and that you will maintain sufficient availability under your credit card limit, or sufficient funds in the account linked to your debit card, as applicable, to pay your monthly Mondo Tracking Solutions bill. The automatic monthly charge to your credit card or debit to your debit card account will occur on the first of each month unless otherwise specified by Mondo Tracking Solutions.

These terms and conditions will constitute your copy of your recurring payment authorization to Mondo Tracking Solutions. Please print and retain a copy of this recurring payment authorization for your records.

You may cancel your recurring payment authorization only by one of the following means: (1) canceling your recurring payment authorization by sending an email to sales@mondotracking.com detailing username and the specific device serial number; or (2) contacting Mondo Tracking Solutions in writing at 8600 NW South River Dr, Miami , FL 33166, Attention: Activation, and detailing username and the specific device serial number. Your request to cancel your recurring payment authorization must be received by Mondo Tracking Solutions at least three business days before the final business day of the month in which your request is made. If your cancellation request is submitted after this time, the cancellation will not take effect until the following billing cycle for your Mondo Tracking Solutions. If you cancel your recurring payment authorization, you will then be responsible for satisfying any outstanding billing or taking the appropriate action each month to pay your Mondo Tracking Solutions bill on or before the statement due date.

A Service Fee of 5% of your invoice total will be applied if it is requested to charge a card that has previously been declined three times within the same calendar month. If more than one form of payment is used for a transaction a 5% Service Fee of your invoice total will be added.

Device prices, service fees, and Terms of Use subject to change. These policies are subject to change without notice or notification. Mondo Tracking Solutions. All rights reserved.